ICT is at the heart of the municipal operations and is therefore viewed as an important strategic partner to ensuring efficient service delivery. ICT must be seen as an integral part of any well-functioning municipality to further ensure effective administration and socio-economic development.

On issues of governance our ICT performance is continuously assessed on a monthly, quarterly and yearly basis by various internal structures, namely the ICT Steering Committee, Corporate Services Portfolio, Internal Audit Committee and the Auditor General, which is the external body.

Our ICT core function is Service Delivery

  • Establishment, management and maintenance of a functional and effective ICT Service Desk.
  • Provision of ICT support services to the end-users as per logged support requests.
  • Reporting on logged, resolved and closed support requests.
  • Planning, installation, upgrade and relocation of end-user equipment including office automation.
  • Planning, installation and upgrade of end-user software.
  • Maintenance of the ICT Asset Register

Our ICT Infrastructure can be summarised into two focus areas, namely:

  • The Network Connectivity Infrastructure that entails planning, installation, configuration, support, maintenance and management of all voice and data network devices including access control and CCTV cameras. This sub-section is also responsible for cabling including fibre and wireless radio network infrastructure AND
  • The Server Infrastructure which focuses on planning, installation, configuration, support, maintenance and management of all servers within the City of uMhlathuze, including backup, DRP (Disaster Recovery Plan) and ICT Service Continuity planning, implementation, testing, and maintenance.

As part of good governance, the ICT is required to develop and implement sound security policies to ensure that employee data and all other Council information assets are adequately protected at all times.

The Section consists of four (4) Components, i.e Call Centre and Customer Service Desk, Facilities Management, Secretariat Services and Registry

CUSTOMER SERVICES DESK

Functions include:

  • Applications of water and electricity connections,
  • Upgrading and downgrading of electricity phases and water metres,
  • Directing the customers to relevant officials
  • Issue tender documents once they have been paid for.
  • Attend to walk in customers
  • Register all the service delivery complaints.

SWITCHBOARD

The switchboard operates main line 035 907 5000, screening and transferring calls to the relevant officials

FACILITIES MANAGEMENT

The overall function of this section is to:

  • Enhance the quality of Physical Facilities. this is achieved through planning, designs, engineering, construction and maintenance in a responsive service oriented, effectiveness and environmental conscious manner.
  • Reducing cost, controlling risk, increasing flexibility, changing culture, Marketing and Public Relations Centralizing planning and management
  • Increase collaboration between departments
  • Establish an enterprise-wide strategy master planning process
  • Conduct an inventory and assessment of current buildings/space

SECRETARIAT SERVICES

  • To provide administrative and secretariat support in respect of Council Committees. This includes:
  • Scheduling of all meetings of Council and its Committees, proof reading and compilation of all agendas, coordination of all reports that are created and ultimately submitted to Council for final approval as well as minuting of all meetings.
  • Convey Council resolutions to user departments to ensure that resolutions are actioned accordingly.
  • Provide support to a number of internal committees (MANCO, Management Team, Information Communication Technology and Steering Committee, Enterprise Risk Management etc.
  • Booking and control of venues for meetings, use of the Auditorium and Restaurant venues is also controlled and managed by this section.

PUBLIC PARTICIPATION AND COUNCIL SUPPORT

  • This unit focuses on the capacitation of Councillors.
  • Ensure organised and structured manner in which the Municipality communicates and or consults the community on their developmental needs, so that intervention programmes can target real community needs.

SPECIAL PROGRAMMES:

  • The unit focuses on championing the interests of people living with disabilities, the women sector, youth sector, inter cultural inter-generational dialogue and senior citizens.

REGISTRY

The purpose of Records Management is to:

  • Ensure that the management of all the municipal records are in accordance with the records management principles contained in the National Archives and Records Service Act 196.
  • Handle all incoming and outgoing mail and is responsible for ensuring that there is proper records management in place.
  • Circulate mail to the Deputy Municipal Manager: Corporate Services for allocation to various departments and also circulated to Municipal Manager to noting. 

 

This section is responsibility is to:

  • Develop policies, processes and procedure guidelines regarding the uMhlathuze’s employee benefits, recruitment and selection functions;
  • Perform Employee Records Management, Leave Management and Employment Equity and ensure the correct implementation thereof.
  • Ensuring compliance with the Bargaining Council directives, Conditions of Service issues and the implementation of Council Resolutions and application of legislative imperatives.
  • Facilitating, directing and maintaining the organisational recruitment and appointment of employees.

Provision of Training and Development which includes running a bursary scheme, induction service for all levels of employment in the City council employ, plant operation training, Adult Education and Training (AET), Asset Management Training, ESRI Building Geodatabases Training, HR Roadshows, Pre-retirement workshops, Occupational Health and Safety / Risk Training, Labour Forum Training (LLF), Artisan / Apprenticeship Training etc:

 

ORGANISATIONAL DEVELOPMENT AND CHANGE MANAGEMENT

This unit aims at improving the overall effectiveness of the organisation through planned, comprehensive and systematic processes. It involves intervening in the processes, structure and culture of the organisation and includes the following functions:

  • Organisational Development - aligning the structure of the organisation with its objectives,
  • Change Management – managing change and related transitions in the organization
  • Conducting productivity and continuous improvement processes - Efficiency studies, Utilisation studies and Feasibility studies.
  • Conducting Business process re-engineering - Cause and effect studies; Process analysis and Process improvement and workflow analysis.
  • Conduct job evaluation and descriptions function.

 

OCCUPATIONAL HEALTH AND SAFETY (OHS) MANAGEMENT

The section main responsibility is to:

  • Attain the organizational Occupational Health and Safety plan
  • Assist City of uMhlathuze employees, employee representatives, supervisors and management to manage the occupational risk exposure, effectively

These responsibilities include:

  • Identification of Occupational Risk exposures.
  • Develop a management system that is OHSAS 18001compliant to manage the occupational risks
  • Communicate the system and standards to all.
  • Evaluate the effectiveness of the Occupational Health and Safety management system.

 

This section is responsible for:

  • Managing the provision of a comprehensive, efficient and effective legal service to the Municipality,
  • Safeguarding Municipality's interests in all legally related matters and to ensure that all the Municipality's operations are conducted within the parameters of the law.
  • Strengthening the capacity of the Municipality to fulfil its mandate as stipulated in terms of Sections 152 and 153 of the Constitution of South Africa, 1996 and other applicable legislations.
  • Providing a supportive and advisory role to the Municipality in order to fulfill its objectives
  • Enhancing organisational efficiency by promoting an environment that complies with corporate governance which enables the Municipality to achieve its objectives
  • Responsibilities spread over Legal Agreements, Conveyancing, Business Licenses, ICT functioning  

senamileDeputy Municipal Manager - Corporate Services
Ms Senamile Masondo

Corporate Services involves activities that combine or consolidate certain enterprise-wide needed support services, provided based on specialized knowledge, best practices, and technology to serve internal, external customers and business partners.

 

 

 

Contact Details

Secretary: Cynthia Sindane
Office 0359075051
Fax: 0359075061
Email:This email address is being protected from spambots. You need JavaScript enabled to view it.
Office : First floor C134 Civic center



City Calendar

Last month April 2018 Next month
S M T W T F S
week 14 1 2 3 4 5 6 7
week 15 8 9 10 11 12 13 14
week 16 15 16 17 18 19 20 21
week 17 22 23 24 25 26 27 28
week 18 29 30