The Electrical and Energy Services is comprised of 5 sections which are:

• Customer Services, Marketing and Retail;
• Operations and Maintenance;
• Electricity Planning and Strategy;
• Process Control and Public Lighting; and
• Fleet and Transportation

City of uMhlathuze receives supply from eight (8) of Eskom‘s Point of Supply, and distribute to about 39 234 customers meters (of which 36 077 are active). Of these 39 234 customers base, 9 are key customers, which includes Richards Bay Alloys, Mondi Group, Transnet Freight Rail ( TFR ), Transnet National Ports Authority (TNPA) are all supplied at 132kV Voltage level. The following are other key customers which are supplied at 11kV, viz. Richards Bay Coal Terminal (RBCT), Island View Storage, Foskor and Transnet National Ports Authority.

City of uMhlathuze, Department of Electrical and Energy Services strive to provide a safe zero harm, secure and reliable supply of energy in a cost-effective manner during 2019/20 fiscal year. The city achieved this by planning its network and making investment decisions in line with Council and GRAP17 Capital Investment Process (CIP) and Asset Management as well executing most of the planned projects. Planning and Strategy section addresses strategic planning relating to capital investments and renewal of electricity assets. The technical decisions taken with regard to designs and operation of the network are in accordance with the compliance obligations of network management legislation, regulations and related codes of practice as per National Energy Regulator of South Africa (NERSA), and reflect recognised industry best practices and standards relating to the management of electricity infrastructure assets