ICT is at the heart of the municipal operations and is therefore viewed as an important strategic partner to ensuring efficient service delivery. ICT must be seen as an integral part of any well-functioning municipality to further ensure effective administration and socio-economic development.

On issues of governance our ICT performance is continuously assessed on a monthly, quarterly and yearly basis by various internal structures, namely the ICT Steering Committee, Corporate Services Portfolio, Internal Audit Committee and the Auditor General, which is the external body.

Our ICT core function is Service Delivery

• Establishment, management and maintenance of a functional and effective ICT Service Desk.
• Provision of ICT support services to the end-users as per logged support requests.
• Reporting on logged, resolved and closed support requests.
• Planning, installation, upgrade and relocation of end-user equipment including office automation.
• Planning, installation and upgrade of end-user software.
• Maintenance of the ICT Asset Register

Our ICT Infrastructure can be summarised into two focus areas, namely:

• The Network Connectivity Infrastructure that entails planning, installation, configuration, support, maintenance and management of all voice and data network devices including access control and CCTV cameras. This sub-section is also responsible for cabling including fibre and wireless radio network infrastructure AND
• The Server Infrastructure which focuses on planning, installation, configuration, support, maintenance and management of all servers within the City of uMhlathuze, including backup, DRP (Disaster Recovery Plan) and ICT Service Continuity planning, implementation, testing, and maintenance.

As part of good governance, the ICT is required to develop and implement sound security policies to ensure that employee data and all other Council information assets are adequately protected at all times.