Overview
The Office of the City Manager plays a central role in driving the municipality’s strategic direction, operational excellence, and good governance. Under the leadership of Ms. T.P. Khumalo-Sikhakhane, the office ensures that the administration functions in a coordinated, accountable, and community-focused manner.
This Office provides strategic oversight and coordination across several key functions essential to municipal performance and service delivery. These include:

• External Relations and Special Projects/Programmes
• Knowledge Management
• Integrated Service Delivery through the Area-Based Management Programme
• Integrated Development Planning (IDP)
• Performance Management
• Internal Audit
• Enterprise Risk Management
• Marketing and Communications
• Public Participation and Council Support
• Occupational Health and Safety

Through these units, the Office ensures alignment between long-term strategic goals, annual performance targets, and day-to-day operational delivery. Emphasis is placed on improving service delivery outcomes, strengthening institutional capacity, and fostering transparent and ethical governance.

Governance and Compliance
The Office of the City Manager prioritizes strict adherence to legislative and regulatory requirements. Governance, accountability, and oversight are strengthened through several statutory and administrative structures, including:

• Project Steering Committee
• Internal Audit Committee
• Enterprise Risk Management Committee
• Performance Audit Committee
• Municipal Public Accounts Committee (MPAC)

These structures work collectively to ensure effective internal controls, prudent financial management, risk mitigation, and credible reporting, ultimately enhancing public trust and institutional integrity.

Commitment to Stakeholder Engagement & Community Participation
The Office champions meaningful engagement with communities, stakeholders, and partners. Through public participation platforms, communication initiatives, and council support mechanisms, it ensures that residents’ voices shape planning, implementation, and oversight processes.