Ratepayer Services Hub

Access and manage your accounts, view statements, make payments, report issues, and find information on municipal services all in one easily accessible location.

View and download your current and historical statements, submit meter readings, and log account-specific queries.

Access the online payment gateway, find official banking details for EFT, apply for Debit Orders, and locate approved third-party paypoints.

Easily access the current approved tariffs for all services, view the official Rates Policy, and check your property's value on the General Valuation Roll.

Access e-Forms for Indigent Support, new service connections, account termination/refunds, Rates Clearance Certificates, and update your personal information.

Find a directory of key contacts (phone and email), lodge specific account-related queries directly, and browse our searchable list of FAQs.

Come Visit Us

5 Mark Strasse Civic Centre,
Richards Bay, 3900

Get Direction

Contact uMhlathuze Municipality

Switchboard: 035-907 5000
Call Centre: 0800 222 827

Email: talk2us@umhlathuze.gov.za

Open Hours

Monday - Thurday: 7:30 AM - 4:00 PM
Friday: 7:30 AM - 4:00 PM

Saturday/Sunday: Call 0800-222-827

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By ticking the box I hereby give consent to uMhlathuze Municipality to

  • to collect , capture and process my Personal Information
  • store my Personal Information for the period required
  • submit my Personal Information to a Third Party service provider in terms of a service level agreement the municipality may have with the third party which will be done strictly in accordance the provisions of POPIA

I understand I have the right to rectify and amend my personal information

The City uMhlathuze Municipality acknowledges and agrees that the Personal Information will be processed in accordance with legal provisions of the Promotion of Access to Information Act No 4 of 2013