1. Billing, Reporting, Tariff Maintenance And Metered Services

• Meter readings and processing (Sending and receipt of bulk data files).

• Reporting (Reports published on Council Website and transmitted to Government Entities).

• Statistics (Reports published on Council Website and transmitted to Government Entities).

• Billing (Remote access to system/server is required).

• Account production and processing (Sending and receipt of large data files i.e. FTP or Drop-Box. Web Browser based publishing of monthly statements and payment portal).

• Systems Administration (Service providers need remote access from time-to-time).

• Pre-Payment sales and 3rd party Vending (Web browser based application).

2. Customer Relation Management

• CRM comprises of 4 sub-division (1) Enquiries (2) Correspondence (3) Cashiers (4) Super vending.

• Enquiries & Correspondence

• Processing of opening, termination of consumer accounts

• Refund Requests on terminated & active accounts

• Accounts Enquiries, telephones enquires and act as Advisory desk

• Handling of all incoming and outgoing correspondence with regards to account enquiries(correspondence)

• Cashiers & Super-vending

• Prepayment sales, Accounts payments

• Balancing , Banking & Handling of cash related enquiries

• Third party vending

3. Credit Control, Debt Collection And Indigent Support

This subsection is responsible for

• Handling of Arrears Accounts
• Performing the following Credit Control actions in respect of customers with arrear accounts:
• Sending SMS & final request messages
• Performing Electricity Disconnections & Water Restrictions.

• Raising Credit Control Charges on Debtor accounts

• Performing Debt Collection actions including sending final Demand Notices

• Raising Debt Collection Charges on Debtor accounts

• Liaising with all types of customers regarding payment of their accounts

• Managing the Indigent Register & Performing Investigations to confirm the Indigency status of customers.

• Reporting to Council & National Treasury