REVENUE

1. BILLING, REPORTING, TARIFF MAINTENANCE AND METERED SERVICES 

  • Meter readings and processing (Sending and receipt of bulk data files).
  • Reporting (Reports published on Council Website and transmitted to Government Entities).
  • Statistics (Reports published on Council Website and transmitted to Government Entities).
  • Billing (Remote access to system/server is required).
  • Account production and processing (Sending and receipt of large data files i.e. FTP or Drop-Box. Web Browser based publishing of monthly statements and payment portal).
  • Systems Administration (Service providers need remote access from time-to-time).
  • Pre-Payment sales and 3rd party Vending (Web browser based application).

 

2. CUSTOMER RELATION MANAGEMENT

  • CRM comprises of 4 sub-division (1) Enquiries (2) Correspondence (3) Cashiers (4) Super vending.
  • Enquiries & Correspondence
  • Processing of opening, termination of consumer accounts
  • Refund Requests on terminated & active accounts
  • Accounts Enquiries, telephones enquires and act as Advisory desk
  • Handling of all incoming and outgoing correspondence with regards to account enquiries(correspondence)
  • Cashiers & Super-vending
  • Prepayment sales, Accounts payments
  • Balancing , Banking & Handling of cash related enquiries
  • Third party vending

3.CREDIT CONTROL, DEBT COLLECTION AND INDIGENT SUPPORT

This subsection is responsible for

  • Handling of Arrears Accounts
  • Performing the following Credit Control actions in respect of customers with arrear accounts:
  • Sending SMS & final request messages
  • Performing Electricity Disconnections & Water Restrictions.
  • Raising Credit Control Charges on Debtor accounts
  • Performing Debt Collection actions including sending final Demand Notices
  • Raising Debt Collection Charges on Debtor accounts
  • Liaising with all types of customers regarding payment of their accounts
  • Managing the Indigent Register & Performing Investigations to confirm the Indigency status of customers.
  • Reporting to Council & National Treasury


City Calendar

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